In our modern era, excellent customer service is becoming more and more important as competition grows in already saturated market sectors. These days, you have to work even harder to keep customers and build up rapport and trust with people only staying loyal if they have a valid reason to.
Making use of a 0800 Freephone number can help your business promote itself in a way which can be incredibly advantageous for customers and companies alike, particularly for smaller organisations and start-up companies. With that in mind, we’re going to outline several of the key benefits that your organisation could enjoy by using a 0800 number as part of your call handling service.
By taking advantage of our call handling service and selecting to use a 0800 number, you can benefit from the following:
- National business presence
- Increased amount of calls about your facilities
- Caring for your customers
- A 24hr non-stop service
Want to know more about how our 0800 call handling service can help you accomplish the above?
National business presence
Generally speaking, 0800 numbers are frequently associated with well-established national businesses so if you are looking for a way to give the impression of size, this is a fail-safe way of doing so. Particularly for smaller or medium-sized businesses, removing your geographically restrictive local dialling codes will help to promote the idea that your company has national or even international presence. No matter how small your business actually is, with a 0800 Freephone line, you can represent yourself as a large and professional organisation.
Increased amount of calls about your facilities
A central and substantial reason for adopting a 0800 Freephone is that almost instantaneously, your business will experience a considerable rise in the volume of calls now that it is entirely free for the caller. Inevitably, using a 0800 number does mean that your company will incur more significant costs in comparison to a conventional landline or mobile numbers as the cost of the call is paid for entirely by those receiving the call. While it will increase the businesses outgoings, it clearly gives customers a greater incentive for calling undoubtedly increasing the number of calls and sales leads you receive.
In fact, recent surveys from the Henley Research project have acknowledged that customers are increasingly likely to recognise and trust 0800 numbers and as a result, they will be more inclined to give your Freephone line a call. The research indicated that 90% of those surveyed were able to correctly identify a 0800 number as being a free phone line with 65% of participants stating that they would be more likely to call a free phone number. So a 0800 call handling service can be well worth the small investment.
Caring for customers
Following on, the research has identified that customers will be more likely to call a free phone number in comparison to a traditional landline or mobile phone number. While this is beneficial not only for the increased amount of calls you will have flooding in, it is also helpful towards the customer care aspect of your business. Effectively, by taking on the calling costs and allowing them to incur no such fees, it will show that you care about the interests of your customers and how they are treated.
A 24hr non-stop service
Another benefit your business will experience when selecting a reputed call handling service such as ours is that your company will never truly be closed. By using an automated call handling service, you can dramatically increase your company’s window of availability, providing a non-stop service that is not restricted to the typical 9 to 5 schedule.
You won’t need to concern yourself with training and performance monitoring or missing an urgent business call again, and your staff will be free to work without any distractions. Plus with a dedicated landline, it will help to create the illusion of size – something which is especially useful for smaller businesses looking to grow their public image.
Here at Netcall Solutions, we can provide both full time and part time call handling services for a multitude of companies across the country. From a 0800, 0845, or 03 number, you can choose your type of telephone number with our distinguished virtual office call handling service.
It is clear to see that a 0800 virtual office number is an incredibly desirable option for small and large businesses alike, routed to any destination of your choice. You too could benefit from a non-stop service that not only encourages sales and customer participation but is also a simple way of offering excellent customer service.
Whether you want to conduct a staff meeting without being disturbed or your lines are busy or unattended, our distinguished call handling service has got you covered. All of these tremendous virtual office features will instantly make your company more accessible to customers both existing and new – so, what are you waiting for? Contact us today on 0800 840 4111.