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Why your Business Needs a Virtual Receptionist

For small businesses, hiring a receptionist isn’t always cost-effective or necessary; however, there are many benefits of opting for a virtual receptionist and we’ve compiled some of the top reasons.   Alleviates your Working Hours – With a virtual receptionist, you have the peace of mind to know that your customer queries are being handled

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Remote Working: How to Manage It with Call Answering

Remote working has grown in popularity since the advancement of technology and telecommunications have made it possible to connect from outside of the office to having a fully functioning office at home or wherever you choose to base yourself. The most common assumption is that remote workers are mainly based at home; however, remote working

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Why the Phone Matters in Customer Experience

Customer experience is the product of an interaction between an organisation and a customer over the duration of their relationship. In a nutshell, it’s about how your business makes that customer feel through their journey with you. In a world where there is so much choice for the consumer you need something that will ensure

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How Much is a Call Answering Service?

When looking for particular products and services, you may have come across the well-known saying, “you get what you pay for.” Call answering services are no exception. With your business in mind, you are going to want to find the most cost-effective solution that covers your needs. As technologies have grown more accessible, there is

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How a Call Answering Service Can Increase Business Profitability

How many business calls do you think you’ve missed? You may not even know. Now imagine you never miss a call again. What could this mean for you business? Call answering could massively help with increasing your business profitability, as no missed calls means no missed business opportunities. The benefits certainly outweigh the costs, as investing

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What to Consider When Getting a Virtual Receptionist

Every business style is different. You have different customers with different needs. As your first port of call, you want someone to handle your customers in a way that meets these needs. This is where a virtual receptionist can help. When considering a virtual receptionist, you want to ensure they possess qualities that adapt to

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How Missing a Phone Call Can Affect Your Business

Emails, texts and social media may be a modern phenonemon, but that doesn’t mean you should leave your phone calls in the past. It’s easy to put an email on the back-burner and reply at a later date, but once that phone stops ringing, you’ve potentially missed your opportunity. Missing a phone call can seriously

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