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How to Answer a Call Professionally: 10 Essential Tips

Speaking to a customer on the phone is generally the first interaction they will have with your business. That first bit of communication is crucial in making a good impression. In those few seconds you are representing your company and what you have to offer. You need to make every second count. Of course, being

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Why Every Small Business Should Consider a Telephone Answering Service

We’ve been offering call handling services for small businesses handling for over 20 years. In that time we’ve helped to solve problems for countless small businesses with our telephone answering services, helping them portray a professional image. Today we wanted to share with you why we think every small business owner should consider a call

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Industries That Can Benefit From A Telephone Answering Service

If you have been wondering if you can actually benefit from a telephone answering service, then you will be interested to know the answer is almost certainly, yes. A call answering service can make a huge difference in customer retention and also gain new customers to build your client base. Here at Netcall Solutions, we

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Tips for Answering Phone Calls Professionally

As the technological developments of the 21st Century increase rapidly, the number of channels via which customers can reach a business has escalated prolifically. So much so that excellent customer correspondence on the phone is now more important than ever, particularly for staying ahead of your competition. Nothing puts existing or potential customers off more

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How to Handle Difficult Callers Effectively

There are numerous reasons why a customer may have gotten agitated. Sometimes a difficult caller is justified due to a series of mistakes made regarding his service. Other times, the person you have on the line is venting his frustrations about something else entirely. Here are some ideas about how to handle difficult callers effectively.

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How to Make Your Startup Business Stand Out from the Crowd

If you find yourself wondering “How to Make Your Startup Business Stand Out from the Crowd” in today’s competitive market, you may have been considering a message taking or virtual number service. Message taking and virtual numbers are a fantastic way of ensuring you never miss a business opportunity or a call from a curious

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What to Look For When Considering a Virtual Receptionist

Whether you’re starting out on a business venture or looking to expand a growing enterprise, the key to success lies with your customers. From keeping your existing clients happy to enticing new ones to purchase your services and products, every phone call should be seen as an opportunity make a great impression. Sadly, this is

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How Call Answering Services Can Benefit Your Business

Do you find yourself missing numerous phone calls from potential customers because you’re just too busy and low on staff? Are you worrying that unanswered calls are creating a negative impression that might put off potential customers? If so, you may be wondering how call answering services can benefit your business. Rather than let your

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