Blog

How 0800 Numbers Could Benefit Your Business

In our modern era, excellent customer service is becoming more and more important as competition grows in already saturated market sectors. These days, you have to work even harder to keep customers and build up rapport and trust with people only staying loyal if they have a valid reason to. Making use of a 0800

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Top Five Reasons to Outsource Your Calls

Regardless of which industry you work in, the process of training new employees in customer service can be a costly and complicated one. This is why enlisting the business answering services of companies like Netcall Solutions is an increasingly popular choice. Our contact centres encompass numerous inbound services including customer support, sales enquiries, processing, troubleshooting

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MESSAGE TAKING SERVICES

Are you looking to offer a better call experience to your clients? If the answer is yes, call Netcall Solutions today for message taking services that will keep your business on track. A missed call could be a lost opportunity so don’t delay, take advantage of our fantastic services now. Our services for message taking

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24 HOUR TELEPHONE ANSWERING SERVICE

Don’t want to miss out on those important messages? Use our telephone answering service 24/7 to ensure you keep informed with all incoming calls. We are a professional contact centre dedicated to making your workload easier with our range of call handling services. Our telephone answering solutions Most companies are not open for business 24/7,

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HOW WILL A LIVE ANSWERING SERVICE BENEFIT MY BUSINESS?

The telephone is an essential tool for virtually business – regardless of your industry or area of specialisation. Answering the phone is a routine part of the day for most companies, though it’s all too common for companies to overlook the value in outsourcing this service to a third party. With that in mind, we’re

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6 SITUATIONS THAT CALL FOR A 24-HOUR ANSWERING SERVICE

Sometimes, it’s obvious that an answering service is necessary to make operations run more smoothly for your company – but it’s not always so cut and dry. To that end, we’ve compiled a list of six situations in which a 24-hour answering service is precisely what’s needed to ensure that operations continue ticking over without any

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WHY 24/7 PHONE COVER IS IMPORTANT TO THE MEDICAL INDUSTRY

If you work in the medical profession, you’ll know that the job never really stops. People and animals get sick 24 hours a day, seven days a week, and even if it’s a major holiday that doesn’t stop people from falling ill. That’s why an emergency phone number is essential for any company in the

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SETTING TARGETS TO IMPROVE YOUR SERVICE LEVELS

Your company’s reputation is one of the most important things that it has. In the days of online reviews and social media, it’s so easy for a customer who has had a negative experience to share it with the world, and that means business going out the door. No business wants to lose potential clients

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ENSURING YOUR PHONE IS ANSWERED WHEN YOU’RE ON THE ROAD

In the past, most people’s jobs involved sitting behind a desk most of the day, and the furthest they’d stray from their phone was probably during lunch time. However, times have changed a lot. With more workers taking advantage of remote technology, and perhaps working across multiple sites, as well as taking the time to

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