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WHY 24/7 PHONE COVER IS IMPORTANT TO THE MEDICAL INDUSTRY
If you work in the medical profession, you’ll know that the job never really stops. People and animals get sick 24 hours a day, seven days a week, and even if it’s a major holiday that doesn’t stop people from falling ill. That’s why an emergency phone number is essential for any company in the
SETTING TARGETS TO IMPROVE YOUR SERVICE LEVELS
Your company’s reputation is one of the most important things that it has. In the days of online reviews and social media, it’s so easy for a customer who has had a negative experience to share it with the world, and that means business going out the door. No business wants to lose potential clients
ENSURING YOUR PHONE IS ANSWERED WHEN YOU’RE ON THE ROAD
In the past, most people’s jobs involved sitting behind a desk most of the day, and the furthest they’d stray from their phone was probably during lunch time. However, times have changed a lot. With more workers taking advantage of remote technology, and perhaps working across multiple sites, as well as taking the time to
HOW CAN YOU PROVIDE A RESPONSIVE SERVICE DURING EMPLOYEE ABSENCES?
Whether due to holidays or sickness, employee absences are a major headache for companies across the globe. Working out how to cope with a shortfall in numbers due to employees using their annual holiday entitlement is of course slightly easier as you normally have plenty of warning but even when you are aware of potential
HOW TO MANAGE SEVERE SEASONAL FLUCTUATIONS IN BUSINESS DEMAND
Every commercial organisation has to cope with a certain amount of variation in demand over time and many firms get by quite easily during slightly busier periods by offering overtime to existing staff. However, some companies are faced with violent seasonal fluctuations that require a more dramatic approach. It is these companies that this article
BETTER CUSTOMER EXPERIENCE: AN ADMIRABLE NEW YEAR’S RESOLUTION
The New Year is upon us, and there’s no doubt that many are actively considering what lengths they will go to be a better person in the coming months. And whilst New Year’s resolutions are generally a more personal endeavour, they’re certainly worthwhile for businesses as well. But resolving to be a so-called ‘better business’
IS 24-HOUR TELEPHONE COVERAGE STILL NECESSARY?
Today’s businesses operate across more channels of communication than ever before, with information exchanged, deals brokered and transactions finalised – often without a single word spoken. With so many communication options open to us, it’s easy to wonder if so-called ‘voice calls’ still have an important role to play in the modern business realm. But
HOW TO DEAL WITH ANGRY CALLERS
Anyone who has ever worked as a customer service representative understands the perils of an irate caller. Some are angry from the moment you pick up the phone; others become progressively agitated over the course of the call. But in any event, an angry caller is not to be taken to be taken lightly. But
HOW TO IMPROVE YOUR CALL HANDLING PERFORMANCE
In a world where instant gratification is the order of the day and instant results are expected no matter what the circumstances, the ability of commercial enterprises to handle inbound calls efficiently is even more important than ever before. In short, unless you want to be left in the wake of more clued-in competitors, your