Blog

HOW TO MANAGE SEVERE SEASONAL FLUCTUATIONS IN BUSINESS DEMAND

Every commercial organisation has to cope with a certain amount of variation in demand over time and many firms get by quite easily during slightly busier periods by offering overtime to existing staff. However, some companies are faced with violent seasonal fluctuations that require a more dramatic approach. It is these companies that this article

Read More »

BETTER CUSTOMER EXPERIENCE: AN ADMIRABLE NEW YEAR’S RESOLUTION

The New Year is upon us, and there’s no doubt that many are actively considering what lengths they will go to be a better person in the coming months. And whilst New Year’s resolutions are generally a more personal endeavour, they’re certainly worthwhile for businesses as well. But resolving to be a so-called ‘better business’

Read More »

IS 24-HOUR TELEPHONE COVERAGE STILL NECESSARY?

Today’s businesses operate across more channels of communication than ever before, with information exchanged, deals brokered and transactions finalised – often without a single word spoken. With so many communication options open to us, it’s easy to wonder if so-called ‘voice calls’ still have an important role to play in the modern business realm. But

Read More »

HOW TO DEAL WITH ANGRY CALLERS

Anyone who has ever worked as a customer service representative understands the perils of an irate caller. Some are angry from the moment you pick up the phone; others become progressively agitated over the course of the call. But in any event, an angry caller is not to be taken to be taken lightly. But

Read More »

HOW TO IMPROVE YOUR CALL HANDLING PERFORMANCE

In a world where instant gratification is the order of the day and instant results are expected no matter what the circumstances, the ability of commercial enterprises to handle inbound calls efficiently is even more important than ever before. In short, unless you want to be left in the wake of more clued-in competitors, your

Read More »

MAINTAINING A NATIONWIDE PRESENCE ON A LIMITED BUDGET

Small companies that are looking to increase their market share by appealing to consumers across the country rather than in one single geographical location face a number of obstacles that they will need to be overcome before they can achieve their goal. In order to negotiate these obstacles without falling by the wayside, it will

Read More »

INCREASING TURNOVER WHILE REDUCING RUNNING COSTS

It may sound like an impossibility, the holy grail of marketing gurus perhaps, but contrary to popular belief, it is entirely possible to increase the turnover of your company at the same time as reducing your overall operating costs. It is no easy feat but by thinking outside of the box and taking full advantage

Read More »
Scroll to Top