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The only way to operate for some but just another buzzword for others, the concept of sustainable business is often hotly contested, with some seeing it as the ultimate business goal and others viewing it as a pointless impediment to business growth. Business sustainability is a term that’s often confused and when that occurs it

Outsourcing is certainly nothing new. The term itself was born back in the 1970s, when the trend of sending less-than-essential processes to third parties was on the rise. And it’s not as if no outsourcing happened prior to that. It’s just that there wasn’t a handy buzzword with which to describe the process. But there’s

At Netcall Solutions, we like to remind our readers of the many benefits of outsourcing. Sending certain non-core processes (such as answering the phones) to a third party can do much to streamline operations and bolster the bottom line. But there are other less tangible – but just as real – benefits to outsourcing. In

When one takes into account how much money is allocated to increasing brand awareness and creating a positive image that appeals to consumers, what most companies allocate to improving customer service standards trifles in comparison. In fact, it isn’t a stretch of the imagination at all to say that customer service in many companies is

Difficult customers are a fact of life for most people in service industries, with some customers so well known to staff that no one wants to serve them. Whilst dealing with difficult customers can be a very trying experience at times – on the phone, in person, via email or social media platforms, etc. –

Undercut the Competition – One way to make a large organisation sit up and take notice is to offer them a way to save a lot of money. Starting a price war with your competition will certainly get the attention of your target audience but whether it will help you to achieve your aims in

However, if your firm decides to offshore a key business function such as call handling, this implies that it will be working with an overseas rather than a local partner. Now that the semantics are out of the way, the really important question you should be asking yourself is whether offshoring or local outsourcing is

B2B marketing entails the marketing of products and services to other businesses for resale, or to be used in the production of more products and services that will be sold to consumers. This could entail transactions between wholesalers and smaller businesses, or it could involve a business providing support services to a wide range of

So, what can these businesses do to improve their business processes and compete more effectively with their rivals? One area that they can look at is Business Process Management (BPM), which is a methodical and systematic approach to making a business’s workflow more efficient, more effective, and better able to adapt to the changing needs