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Knowing When to Outsource and When to In-house

Outsourcing is certainly nothing new. The term itself was born back in the 1970s, when the trend of sending less-than-essential processes to third parties was on the rise. And it’s not as if no outsourcing happened prior to that. It’s just that there wasn’t a handy buzzword with which to describe the process. But there’s

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TAKING YOUR TEAM’S CUSTOMER SERVICE SKILLS TO THE NEXT LEVEL

When one takes into account how much money is allocated to increasing brand awareness and creating a positive image that appeals to consumers, what most companies allocate to improving customer service standards trifles in comparison. In fact, it isn’t a stretch of the imagination at all to say that customer service in many companies is

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HOW YOUR SMALL BUSINESS CAN MAKE A BIG IMPRESSION

Undercut the Competition – One way to make a large organisation sit up and take notice is to offer them a way to save a lot of money. Starting a price war with your competition will certainly get the attention of your target audience but whether it will help you to achieve your aims in

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The Future of B2B Marketing – What Does Your Future Look Like?

B2B marketing entails the marketing of products and services to other businesses for resale, or to be used in the production of more products and services that will be sold to consumers. This could entail transactions between wholesalers and smaller businesses, or it could involve a business providing support services to a wide range of

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BPM AND OUTSOURCING – HOW TO MAKE BUSINESS PROCESSES MORE EFFICIENT

So, what can these businesses do to improve their business processes and compete more effectively with their rivals? One area that they can look at is Business Process Management (BPM), which is a methodical and systematic approach to making a business’s workflow more efficient, more effective, and better able to adapt to the changing needs

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