A call answering service allows your business to stand out within its industry. Would your customers benefit from 24-hour call answering services? Whether you are part of the emergency services, or have just released a new marketing campaign, you can count on Netcall Solutions to professionally handle your calls around the clock.
We provide your business with professional call answering services provided by trained operatives working from our 24/7 UK centre to handle your inbound calls. Start capitalising on all your potential leads today, dial 0800 840 4111 to discuss your individual call handling needs and request your FREE trial.
First-choice for call answering services
For more than a decade, we have been providing a high-quality call answering service to businesses across many different sectors.
When a client calls, our call answering operatives can take messages or perform specific tasks on behalf of your company. Our call operatives will get to know your business and will function as an extension of your team. Our existing clients experience significant time and money savings when they enlist our services to handle their inbound call answering. It also ensures that a representative from the company is constantly available for your customers. Alongside answering calls, call answering services can complete extra tasks including; diary management, helpdesk support, business email management, and inbound ordering processing. They can provide 24/7 support for all your calls, overflow support, for when you are unavailable to take calls yourself or out of hours/holiday and sickness cover.
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We take great pride in offering flexible packages so we can effectively support our clients whatever their reasons for requesting our unrivalled services. Our teams treat each call with the utmost professionalism and will exceed all your expectations when it comes to representing your business.
Whatever product or service your company offers, the opportunity to free up your time answering queries whilst maintaining your availability to your clients will avoid the inevitable lost revenue from customers that seek alternative support when their call goes unanswered. Every call to your business may be a potential to earn money, that missed call may be a brand-new customer, a repeat sale or someone that just had that last question before they part with their money. When you look at it this way, missed calls are missed opportunities. These missed opportunities not only lead to a loss of revenue but potentially could damage your reputation. You can trust our skilled teams to ensure that you never miss a potential sales opportunity.
Expanding your team or hiring a receptionist is an alternative solution but one that some companies may not be able to stretch to. A call answering service is a simpler and much more cost effective way of tackling this issue. Utilising our leading call answering services means that your customers will benefit from speaking to a polite and helpful telephone operator even outside of your business opening hours.
Whether you require our call answering service on a regular basis, or simply need to be able to divert calls to our team during your busy periods, you can count on Netcall Solutions for the highest standard of support in the following areas:
Our media response solutions for example, are highly effective when our clients have just launched a new marketing or advertising campaign. These types of clients request our services when they expect an influx of calls and count on our call answering service to capture every lead. We can handle more than 300 calls per hour and you can rest assured that we will answer the phone within just 7 seconds of the phone ringing.
One of the reasons why our clients choose us for their call answering services is because we can tailor your package to meet all your bespoke needs and chosen budget. There is no monthly fee to pay and we offer a simple set up so that we can start taking your important calls within 24 hours. What’s more, if you are looking for short-term temporary cover while an employee is on holiday or you are experiencing an unforeseen busy period, you will be able to benefit from a package starting at just £2 a day!
Below we have outlined the features of our most popular call answering service package for frequent users:
- Round the clock cover, 365 days a year
- Calls from 55p per call, based on per second billing
- High volume, basic message taking
- Option for call transferring
Furthermore, all of our clients can take advantage of seamless integration when they adopt our call answering services. For example, the choice is yours when it comes to how you would like us to notify you or your sales team of an important message. We can send an SMS/text or email and efficiently work alongside your in-house teams as though we are another department within your company.
There are some companies out there that will offer an automated, robotic service that will work to a strict script to engage your callers. Others will offer trained staff who will take the calls themselves and offer a far more personal touch. Naturally these differences in quality and service will come with very different price tags. The best way to achieve the most productive and cost effective service that meets your needs is to consult with the business provider and have them create a bespoke package to ensure you are not paying for something unnecessary. When you contact Netcall we will work with you to understand your business needs and tailor a package that suits your needs.
Setting up a call answering service is simple. Get in touch with us to discuss a call answering solution that is right for you and your business. Before we start handling your calls, we will use our experience to develop a script that you will approve before going live. We will also want to gather further information to understand the nature of common queries so we can answer your calls effectively portraying a positive business image for your clients. Depending on the agreement that you have opted for you could see all your calls being now directed to this service and having a lot more time on your hands to increase productivity within your company.
Integration of this will usually be seamless but it is handy to keep a line of communication open with your office and the call centre in the rare cases that a customer query would be better resolved with a manager. It is also beneficial to receive regular reports on the progress of the call answering service. Regular feedback from your customers could lead to improved customer care and marketing strategies.
Why Netcall Solutions is the number one option
We are proud to be the UK’s leading call answering service provider and during the past 10 years we have supported a diverse range of businesses with a superior level of customer service. Each of our team members is highly-trained and they have perfected their telephone manner for your benefit.
Moreover, when you instruct our excellent call answering services, you will have peace of mind that all of your calls will be answered by UK based operators. Plus, our telephone answering and inbound call services will prevent unnecessary distractions in your in-house departments. This means that each one of your employees will remain focused when it comes to other aspects of your daily business activity.
Finally, our commitment to offering an outstanding level of customer service teamed with our dedication to providing a high-quality call answering service to your clients on your behalf, has earnt us a fantastic reputation and glowing testimonials.
“Netcall Solutions have been handling overflow & out of hours calls for our e-commerce business since 2009. Our direct sales line points to Netcall Solutions on a 24 hour basis to take orders and payments. The service has been excellent and the professional approach of the staff has ensured a good level of service to our customers. I would not hesitate in recommending their service.” (E-commerce business)
If you are ready to take your company to the next level and offer 24-hour call answering services, get in touch today. Dial freephone 0800 840 4111 to have a chat with one of our friendly advisors about your options, or email firstname.lastname@example.org for more information. To find out more about Netcall Solutions’ specialised and competitively priced Message Take services, call the team now on
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