As one of our customers, your ability to successfully communicate with your customers is vitally important. That’s why we’re working to avoid disruptions here at our main call answering hub in Dorset. By implementing the following measures we will protect the wellbeing of our own staff and maintain our ability to answer your calls.
Many of our customers have been in touch in recent days concerned that they themselves will suffer disruption for a period of time and asking if we have the capacity to take more calls than usual in the event core staff of their own are absent through self-isolation or unable to work through illness, homework themselves or even in the event their offices are closed.
Our primary measure is to equip staff in readiness for homeworking. This will roll out on a phased basis if circumstances dictate. All of our staff have a suitable workspace and have been equipped with identical workstations to those in our office hub. The service provided is identical having been on trial now for several weeks. In fact having already seen an increase in call traffic from customers who have themselves moved to homeworking or closed parts of their offices we have significantly increased capacity as more customers reach out to us for support with their Telephone Answering and Disaster Contingency needs.
If you have any questions or if you need to discuss capacity or scripting or have technical questions on the diversion or forwarding of phone calls to us please contact us on 0800 840 4111 or email the team on firstname.lastname@example.org
With very best wishes
The Netcall Solutions team