When you spend as much time on the phone as we do, it doesn’t take long to realise just how important the quality of your voice is to the work you do. The wrong tone or words delivered at the wrong time can derail the entire call. And when every call counts, a derailment can come at a high cost.
Our experience in call handling and message taking make us uniquely qualified to offer advice in this area. Along those lines, we’re offering a few insider tips on how you can cultivate a more pleasing and effective voice for handling phone calls:
Be an active listener.
It may seem out of place in a post dedicated to perfecting your voice, but one of the best ways to become a better speaker is to start by speaking less. We live in a noisy world in which silence is a rare commodity and the cacophony of media, ads and crowded environments, it can be difficult to even hear yourself speak.
With that in mind, simply taking time to actively listen to the person on the other end of the line is going to dramatically improve the tenor of the conversation. Not only are you going to be more in tune with the other person’s needs and desires, you’ll also find that they’re more receptive when you do speak. As such, being an active listener is likely to make you a more effective speaker, as well.
Work on engendering trust.
Did you know that the tonal quality of your voice can actually affect whether or not the other person finds you trustworthy? A large-scale study surveying millions of audio files and asked listeners to qualitatively rate them resulted in empirical data that advanced algorithms could analyse. As a result, the research team claimed that they simply record the sound of your voice and determine whether a listener was likely to rate the voice as one or more of the following:
Depending on the aim of your call, any of the above could be desirable vocal qualities. Read this article in The Guardian to learn more about the study. You may find that it sets you on the path to cultivating a more engaging or trustworthy voice over time.
Watch your speed.
Finally, it’s important to watch your speed when talking on the telephone. Without the aid of body language and other visual cues, it’s more important than ever that your words are clearly articulated. However, people who spend a lot of time on the phone throughout the day are likely to find themselves rushing through familiar scenarios and routine scripts. Slowing your voice down and enunciating could give your phone voice just the boost it needs.
At Netcall Solutions, we’re perfectionists when it comes to crafting just the right tone in order to be highly effective on the phone. We obsess over details like this so that our clients don’t have to.