FAQs
Just Click On Any Frequently Asked Question About Netcall Telephone Answering Services And The Answer Will Appear Before Your Eyes!
No, you simply need to subscribe to the ‘Call Diversion’ service which is provided by your network provider or utilse the diversion features within your telephone system.
You will need to contact them if you don’t already have the service in place.
Whenever your phone is left unattended, busy, or you simply want to work without being disturbed… you can easily setup your phone line to automatically divert those phone calls to Netcall Solutions.
There are 3 phone call diversion packages for you to choose from:
1 – divert when engaged, or no reply
*66* plus your personal number #
This is the most popular option – to divert calls when your line is engaged, or no reply after 15 seconds. allowing you to relax, knowing that wherever you are or whatever you are doing… Netcall Solutions are always there to take your calls.
2 – divert only when engaged
*67* plus your personal number #
With this option, you can divert your calls to Netcall Solutions just when your own phone line is engaged. so, if your line is busy, the call will be transfered to one of our receptionists without delay.
3 – divert all calls
*21* plus your personal number #
Never miss a single call!… All of your phone calls are diverted to the experienced Netcall Solutions telephone PAs immediately. this is particularly effective if you are on holiday, or your office is unmanned and you need to set your phone system to permanent divert.
Remember, you are always in complete control of when you want us to take your calls for you. simply cancel the diversion if, at any time, you prefer not to send calls to us… it is as simply as that!
Call diversion works the same way on BT, Telewest or NTL lines. you may need to contact your phone line/system supplier if you don’t already have it in place. Alternative diversion services are available please contact your Netcall Solutions account manager.
Yes, We will provide you with a dedicated number just for your business calls. When your number is called this will automatically pop your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting!
Every organisation, no matter how large or small, misses calls. This can be for a number of reasons but, mainly because your operator(s) are already engaged on the phone.
Calls are then being held in a queue, so callers simply hang up! With every call of this nature being diverted to us you can ensure it is answered and a message taken, so you are able get back to them. No more missed calls! And the caller will still think they are speaking to your business and will be reassured that the person that they want to speak to will call them back.
Simply call 01202 065 065 for free and talk to a member of our sales team. We will discuss your individual telphone service requirements and, subject to an agreement and the payment for the service you choose, we can be up and running within 24 to 48 hours… remember, we are just waiting for your call!
If your question has not been answered, simply contact Netcall Solutions today!