If you have been wondering if you can actually benefit from a telephone answering service, then you will be interested to know the answer is almost certainly, yes. A call answering service can make a huge difference in customer retention and also gain new customers to build your client base. Here at Netcall Solutions, we have completed extensive market research to find out which industries can benefit from a call answering service like the one we provide at very competitive prices. Contact our team today on 0800 840 4111 to find out more.
Why Use A Telephone Answering Service?
Have you ever missed a call from a potential client, called them back when you have time only to hear “We got it sorted, thanks though” and felt demoralised by it? This is one of many situations that can be avoided by utilising a provider and having a 24-hour call answering service ready to pick up those calls you would not have been able to.
A missed call can seem inconsequential, one missed call a day, for example, won’t make a big difference, right? Unfortunately, one call a day can lead to potentially substantial loses throughout the year.
British Telecom conducted a survey that showed the average missed call to a business in the UK ended up costing £1,200 in lost revenue. That means in just one year, one missed call a day can cost a business an average of £438,000. That can be the difference between an overall loss and a profit for smaller businesses.
In the same survey, it was highlighted that businesses in the UK lose between £9,000 and £20,000 a day simply by not being able to answer all their calls. This affects customer confidence and may result in the permanent loss of that client and further clients by bad press from the disgruntled customer.
Danny Longbottom, BT Business UK SME managing director, said: “We already know from speaking to our customers that missed calls mean missed business. Companies, especially SMEs, are becoming increasingly mobile – 77 percent offer flexible working and 45 percent hot-desking, according to the research – so getting calls to the right person is potentially more difficult. No one cares about how a call is routed, especially the customer – they just want to get to speak to the right person.”
With the nature of business, using Netcall Solutions for your call answering services will eliminate this problem, as our trained staff will be able to handle the call for you and pass on a message if it is required.
So, Who Can Benefit?
In the world of business, it would be easier to answer the question of who can’t benefit. This is because we offer services with no monthly fees, and you are only charged for the calls we actually answer. With this, any business, large or small, can benefit from call answering services that are functional 24 hours a day, seven days a week, and 365 days a year.
The biggest benefits will be seen by industries and businesses that are in a sector which requires their staff to be on the move constantly. The construction industry is a prime example – many of the staff will be labouring or driving between sites. This will stop them being able to answer calls, and managers will be performing critical duties which cannot be interrupted to take a phone call.
For More Information
If you would like to discuss the advantages of having a call answering service or would like to discuss the benefits to your specific industry and business sector, call Netcall Solutions today on 0800 840 4111. We can offer impartial advice that is backed up by statistics and evidence so that you can make an educated decision about how to proceed.