Without happy, motivated employees there isn’t a single company, no matter how great the products and services they have to offer, that will succeed at what they do. This is a fact that management in most organisations accepts, at least the most successful ones, and it’s something that you need to bear in mind at all times if your company is to move forward and in-line with your goals and expectations.
Financial rewards are likely to be lower on your employees’ priority lists than you may think, for as many surveys have brought to the attention of employers, there are a number of factors frequently cited as being of greater importance than salaries, including being appreciated consistently, a comfortable workplace, working as part of a team, being challenged, and simply feeling good about what they do for a living.
These factors explain the increased emphasis placed on company culture in recent years, and whilst defining the culture of your company is important, there are many things that you can do to foster greater happiness and motivation among your staff.
- Exercise good workplace etiquette all the time
As an employer it can be easy to lose sight of how your interactions with your employees affect the way they feel about working for you, so it is essential that you always exercise good workplace etiquette by exhibiting good manners. That means greeting your employees by name, saying ‘hello’, ‘please’ and ‘thank you’, at all times, and simply making yourself as approachable as you can.
Says Roxanne Peplow, the owner of and a professional development instructor at Computer Systems Institute, “When people of upper management or owners come in, employees can feel anxious or slighted if not greeted properly or even at all. Approachability of management is a huge must for employees. It humanises and endears them.”
- Ensure your communications are consistent and clear
Do your employees understand what is expected of them? Communications are important in any business relationship, especially your relationships with your employees. Communications that are clear and consistent let your employees know exactly what is expected of them and where they stand, and that has the effect of making them feel more comfortable at work, which is integral to feeling happy and motivated by one’s employer.
- Give credit where credit is due
The sentiment amongst a worrying percentage of employees in a diverse array of industries and sectors is that their employers seem to place greater emphasis on catching them doing something wrong, and berating them about it, than on finding them doing something right, and giving them the proverbial pat on the back.
Giving credit where credit is due is therefore a great way to make your employees feel appreciated, to let them know they are doing a great job, and that you could not do without them. Your employees are the greatest assets your company has and should be treated as such – if you want a workforce comprised of happy, motivated employees, give credit where it’s due.
- Provide your employees with incentives to be productive
Along with a kind, supportive word and a pat on the back, don’t be afraid to provide your workforce with incentives to be more productive, and yes, monetary incentives tend to do the trick. Incentives should be linked to clear, attainable goals, and any incentive system you choose to implement should be well planned and executed.
Companies like Google and Facebook are well-known for the incentives/perks they provide their employees with, but not all experts believe they are suitable sources of inspiration that make employees happy and motivate them. “I don’t think people work harder, work better because of those things,” says Leonard J. Glick, executive professor of management and organisational development at Northeastern University. “It may make it easier for them to come to work, I understand that.”
- Encourage your staff to have fun on the job
Encouraging your staff to have fun in the workplace, provided that it doesn’t come at the expense of actually getting any work done, is an excellent way to keep your employees happy and motivated, and it also shows that you care about them and their wellbeing. Holding employee events outside of the workplace also helps, and these events needn’t be about anything more than simply having fun as a team.
- Reduce distractions in the workplace
The modern workplace is littered with potential distractions, with the internet the number one offender in this regard. From non-work related Google searches to social media platforms like Facebook and Twitter, the internet poses a significant problem as far as distractions in the workplace are concerned.
But the internet is what could be tentatively termed a ‘welcome distraction’ for many employees, and whilst clear policies need to be introduced on the subject of non-work related internet usage, there are other distractions in the workplace that aren’t so welcoming for the numerous employees who have been surveyed and expressed their frustration at distractions that prevent them from focusing on what they should be doing, rendering their efforts at work far from as productive as they should be.
A major distraction in the modern workplace is that of incoming phone calls. In offices where there is a dedicated receptionist to answer the phones this isn’t such a problem, however, in companies that are too small to hire a receptionist and the duty falls upon the shoulders of employees hired to perform other tasks, this can prove to be quite a significant problem and a solution should therefore be sought.
Outsourcing your call handling needs to Netcall Solutions empowers your employees to concentrate on what they do best by eliminating the need for them to answer the phone when they are busy doing something else. Many businesses and companies throughout the UK utilise our message taking and overflow call handling solutions, and along with reducing distractions that enable your employees to get more work done, they also empower your company to make a more professional impression on callers. That’s a win-win solution.