Despite the digital advancements in the modern world, staying connected on the telephone is still as important between businesses and customers as it ever has been. It provides customers with the personalised service that they are coming to expect from businesses and will make them much more likely to return to them in the future. More and more businesses are benefitting from a 24-hour telephone answering service for their customers including, property sales, for the following reasons:
- A Matter of Urgency – Clients who are looking to sell their property quickly will want to make sure that they are able to get things done as soon they can. If the channels of communication between themselves and their estate agent can be kept open at all times, queries can be handled, questions can be answered and problems can be solved a lot quicker than if the client is having to wait until business hours. This makes tight deadlines seem more manageable and takes a lot of stress out of the process.
- No Stress with 9 – 5 – Although there is a lot more flexibility with people’s working hours now, there are still a lot of the population that are employed to work the traditional 9 – 5 working hours. Clients who need to sell their properties that don’t have access to a telephone whilst they’re at work would certainly benefit from a 24- hour telephone answering service as they are then able to contact their estate agents after work or early in the morning. The same goes for night workers or other shift workers. It gives them peace of mind that they are still able to get their property sold without worrying how they are going to be contactable to agents.
- Avoiding Lost Sales – Being available to be contacted 24 hours a day could be the difference between a sale made or losing out on a customer. With this availability, agents are meeting the needs of their customers meaning they are much more likely to come back to them in the future or recommend them to other people.