Tips for Answering Phone Calls Professionally

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As the technological developments of the 21st Century increase rapidly, the number of channels via which customers can reach a business has escalated prolifically. So much so that excellent customer correspondence on the phone is now more important than ever, particularly for staying ahead of your competition. Nothing puts existing or potential customers off more than bad customer service. Fortunately, Netcall Solutions have many years of knowledge and experience in handling calls for businesses in the most professional manor for your business. Call Our team today on 0800 840 4111 to find out more.

In our digital age, it’s imperative to answer a call quickly, professionally and have a state-of-the-art system for managing out of hours calls. To improve your company’s competence on the phone, we recommend that you master the following tips to ensure their call is answered efficiently and professionally time and time again.


Answering calls quickly and efficiently is of paramount significance


Nothing screams unprofessional more than missing a call or leaving the line ringing. Not only will this frustrate the person trying to call you but it could also result in a potential customer hanging up and taking their service elsewhere. Lousy customer service is one most significant turnoffs for businesses, so it’s essential that you have an efficient system for answering the phone to make an exceptional first impression.

By entrusting Netcall Solutions to assist your business, we can ensure you that no phone call is ever missed and your reputation for outstanding customer service remains intact. Did you know that our systems can handle over 300 calls per hour, so we can easily take simultaneous calls for you? We can provide both full time and part time overflow call handling and message taking services, catering to the flexible needs of your business.


Manage out of hours calls as they are just as crucial to your business

For small and large corporations alike, it is essential to recognise that out of hour callers are just as significant to your business as those who call between the traditional 9 to 5 hours. After all, you never know if the next big sale or lead could ring through when the office is closed and that would not be beneficial for anyone.

With an out of hour call service like the super-cost-effective system we provide here at Netcall Solutions, your business could benefit from having calls answered 24 hours, seven days a week, 365 days a year. Our 24-hour around the clock call answering service is a fantastic way of improving your business’ professionalism on the telephone. With calls from as little as 55p, we are confident that you won’t find a better call answering system elsewhere.

No matter how big or small your business may be, we can tailor a range of fantastic packages starting from as little as £2 a day, so what are you waiting for? Whether you require call handling assistance to take an added influx of calls during the weekend, out of office hours, or a more permanent integration into your company, Netcall Solutions offer the specific service you need.

At Netcall Solutions, we offer the following services and much more:

Tips for answering phone calls professionally


Why should you choose Netcall Solutions?

Established in 2007, we have over 11 years of experience providing second-to-none telephone answering services and have fast become one of the UK’s most trusted call bureaus for companies seeking both full-time and temporary response facilities. Growing from strength to strength as a company, we have built up a stellar reputation across the industry and with all our customers from all over the country.

What really distinguishes our services from those of our nearest competitors is that due to our long experience and positive company growth, we are in the unique position where we can assist clients with a range of corporate calls, too. No matter the needs or amount of telephone calls you receive from your customers, we are wholeheartedly confident that we can provide you with outstanding, first-class results.

Do you still need convincing that Netcall Solutions is the superior and only provider you should choose when considering a practical and professional solution for answering phone calls professionally? Did we mention that we offer a live call answering service, 24 hours a day, seven days a week, 365 days a year? So, what are you waiting for?

If you are interested in our well-established and highly sought-after telephone answering services, then please do not be tentative about getting in touch with our experienced team today. We’d be more than happy to share our expertise with you as well as advising you on the best and most fitting service to suit your exacting needs, requirements and budget.

We’re so confident that you’ll be impressed by the state-of-the-art answering services that we proudly offer a completely FREE of charge trial for our UK call handling facilities. So, you literally have nothing to lose and everything to gain by giving us a call today on 0800 840 4111. To find out more about how we can assist your business, helping you to stand out from the crowd, you can send your inquiry to our email at

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